Policies
Do you have job site consultation?
There is a $25.00/hr. consultation fee for onsite appointments outside the showroom; this includes one-way drive time from the showroom. (i.e. landscape, remodel, commercial or recess can layout if not purchasing our cans)
If Shaw Electric does the installation, Light Expressions will help schedule and give the customer a 15% discount towards the light being installed.
What are the payment options?
We accept cash, checks, Visa and MasterCard. There is a $25.00 fee on returned checks. There is a monthly 1.5% finance charge on all past due accounts.
Shipping Charges
Shipping charges will include a handling fee of $10.00 plus UPS charges.
Do you offer delivery?
We offer free delivery within a 50-mile radius. Outside of this radius there is a $50.00 deliver fee.
All deliveries must be received and signed for by the responsible party. If no one is available to sign for the delivery and we are not notified of lost merchandise within 48 hours of delivery, Light Expressions cannot be held responsible for lost merchandise. Replacement merchandise will be billed to responsible party.
We reserve the right to refuse to release merchandise to delinquent accounts.
There will be a $25.00 delivery fee for orders other than new construction.
Restocking Fee
We charge 30% of our list price as a restocking fee on all special order fixtures. Stock items will not be charged restocking unless they have been installed or are not in the original package.
All returns must be received within 90 days of delivery.
No Return on installed ceiling fans or fluorescent fixtures.
No Return on custom order fixtures.
No Return on installed Tech Lighting. All returns must be in original boxes and/or bags with all paperwork.
For floor displays being returned, there is a $10 restock/ take down fee.
What is the availability of items?
Light Expressions has stock on many of the items we have in the showroom. If we do not have an item, we can order it in for you. Availability on items that are ordered varies because of vendor stock or backorders.
